Effective date: 13 September 2026
Last updated: 13 September 2026
These Terms of Service apply to your use of getarteva.com and to orders placed with Getarteva. They should be read together with our Shipping Policy, Returns & Refunds Policy and Privacy Policy. Nothing in these terms excludes or limits rights that cannot lawfully be excluded under UK consumer law.
About Getarteva
Getarteva operates this online store for the United Kingdom market. Contact: support@Getarteva.com, +44 20 7583 7178, 248 Varley Street, Stanningley, Pudsey, United Kingdom.
Using the website
You may use the site only for lawful purposes. You must not attempt to interfere with the store, misuse forms, introduce malicious code, access restricted systems without permission or use the site in a way that infringes another person’s rights.
Product information
We aim to describe products accurately and to present important information such as price, quantity, ingredients, directions, cautions and availability where applicable. Screen settings may affect how colours appear. If a material error is discovered before fulfilment, we may contact you, correct the information, or cancel and refund the affected order as appropriate.
Skincare information
Product information on the site is provided for ordinary cosmetic use and is not a substitute for medical advice, diagnosis or treatment. Customers should read product directions, ingredient lists and cautions before use and seek appropriate professional advice where needed.
Prices and payment
Prices for the UK storefront are shown in GBP unless clearly stated otherwise. The total payable amount, including delivery charges and any applicable taxes handled through checkout, is shown before you submit payment. Payment must be made using a method made available in checkout.
Order process and contract formation
Submitting an order is an offer to buy the items in the basket. An automated confirmation acknowledges receipt of the order but does not necessarily mean every item has been accepted for fulfilment. A contract is formed when we accept the order in accordance with the checkout and fulfilment process, subject to applicable law.
Order refusal or cancellation
We may decline or cancel an order where payment fails, an item is unavailable, pricing or product information contains a material error, the delivery destination is unsupported, fraud or misuse is reasonably suspected, or fulfilment would be unlawful or unsafe. If payment has already been taken for an order we cancel, the affected amount will be refunded.
Delivery
Delivery terms, estimated timing, charges and supported destinations are set out in our Shipping Policy. Unless a different lawful arrangement has been agreed, we aim to deliver within the period shown at checkout and within applicable statutory requirements.
Returns, cancellations and refunds
Our Returns & Refunds Policy explains change-of-mind cancellation rights, hygiene-sensitive exceptions, faulty goods, return costs, refund timing and how to start a return. These terms do not reduce statutory remedies for goods that are faulty, not as described or otherwise fail to conform to the contract.
Promotions and discounts
Promotions may have eligibility rules, dates, minimum spend, product exclusions or limits. Any such conditions will be stated with the promotion. We may refuse misuse of promotional codes or correct obvious promotional errors where lawful.
Accounts and information you provide
If customer accounts are available, you are responsible for keeping login information secure and for information submitted through your account. Order and contact information must be accurate enough for payment, delivery and customer service.
Intellectual property
The Getarteva name, site design, original text, graphics and other content are protected by applicable intellectual-property laws unless stated otherwise. You may view the site for personal shopping purposes but may not copy or commercially exploit protected content without permission or another lawful basis.
Reviews and user content
If the store allows reviews or other user-submitted content, you must have the right to submit it and it must not be unlawful, deceptive, abusive or infringing. We may moderate content in accordance with applicable law and platform rules. We do not fabricate customer reviews.
Third-party services and links
The store may rely on Shopify, payment providers, delivery services or other third parties. Links to external sites are provided for convenience and do not make Getarteva responsible for third-party content or services beyond obligations imposed by law.
Availability and site changes
We may update, suspend or change parts of the site for maintenance, security, legal, operational or commercial reasons. We do not guarantee that every feature will be continuously available, but changes do not remove rights that have already arisen from accepted orders.
Liability
Nothing in these terms limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or statutory consumer rights that cannot be excluded. Subject to those protections, responsibility is limited to losses that are a foreseeable result of our breach or negligence in connection with the relevant consumer transaction.
Governing law
These terms are governed by the laws applicable to the Getarteva business and the consumer transaction, subject to any mandatory rights you have under the law of the part of the United Kingdom in which you live. Nothing here prevents a consumer from using courts or dispute routes available under mandatory law.
Changes to these terms
We may update these terms when our store, operations or legal requirements change. The version applying to an order is the version in effect when that order is placed, unless a later change must apply by law.
Contact
Getarteva
248 Varley Street, Stanningley, Pudsey, United Kingdom
Email: support@Getarteva.com
Phone: +44 20 7583 7178