Effective date: 13 September 2026
Last updated: 13 September 2026
This Shipping Policy explains Getarteva’s standard delivery terms for orders placed through getarteva.com.
Delivery area
Getarteva’s standard delivery service is limited to addresses in the United Kingdom. We do not currently offer standard international delivery. Orders placed with an unsupported delivery destination may be declined or cancelled and refunded.
Order processing
Orders are normally prepared for dispatch within 1–2 business days. Business days are Monday to Friday, excluding UK bank holidays. Orders placed after normal fulfilment activity has ended, at weekends or on bank holidays begin processing on the next business day.
Orders that include a product with a clearly disclosed longer lead time, preorder period or other product-specific fulfilment term follow the timing stated on that product page.
Estimated transit time
Standard delivery is estimated at 2–4 business days after dispatch. This means a typical total delivery estimate is approximately 3–6 business days from the order date, allowing for both processing and transit. Delivery estimates are not guarantees and may be affected by carrier disruption, severe weather, address problems or other circumstances outside our reasonable control.
Delivery charges
Our standard delivery framework is £3.95 per order. Standard delivery is free on qualifying orders with a merchandise subtotal of £40 or more after discounts and before delivery charges. The delivery charge presented in checkout forms part of the order and will be shown before payment is submitted.
Tracking
Where tracking is available, tracking details are provided after dispatch through the order-status page and/or the dispatch notification sent to the contact details supplied with the order. Tracking can take time to begin updating after the carrier receives the parcel.
Addresses and delivery instructions
Please check the delivery address before submitting an order. If an address appears incomplete or invalid, we may contact you for clarification. Once an order has entered fulfilment, an address change may no longer be possible. Additional charges caused by a customer-provided incorrect or incomplete address may be the customer’s responsibility where lawful and reasonable.
Split shipments
If an order is dispatched in more than one parcel, each parcel may have separate tracking information. We will not charge an additional standard delivery fee solely because we choose to split an order.
Delayed, lost or damaged parcels
If tracking has not progressed for an unusual period, a parcel appears lost, or an order arrives visibly damaged, contact us promptly with your order number and relevant details. We may need to investigate with the carrier before confirming the appropriate resolution. Your statutory rights are not affected.
Refused or unclaimed deliveries
If a parcel is returned to us because it was refused, unclaimed or could not be delivered using the address provided, we will contact you where practical. Any refund or redelivery will be handled in accordance with applicable law and the circumstances of the failed delivery.
Customs and duties
Because our standard service is United Kingdom delivery only, ordinary domestic orders should not incur import duties. If an approved exceptional shipment is ever offered outside the UK, any applicable import charges and responsibility for them will be disclosed before purchase wherever required.
Contact
For delivery questions, contact Getarteva at support@Getarteva.com or +44 20 7583 7178. Business address: 248 Varley Street, Stanningley, Pudsey, United Kingdom.