Shipping Policy

Getarteva ships premium Montessori children's furniture from our facility in Chicago, Illinois to street addresses in the 48 contiguous United States. All orders are billed in USD ($).

Service Area

• We deliver to all 48 contiguous United States.
• Alaska and Hawaii: our standard flat rates do not cover shipments outside the contiguous USA. Contact us at Contact@getarteva.com or +44 741 860 2439 for a carrier quote before placing an order.
• P.O. Boxes and military addresses (APO/FPO): bulky furniture items cannot be delivered to these addresses through standard carriers. Please provide a street address, or contact us to check availability of an alternative carrier.

Handling Time

Orders are prepared for dispatch within 1–2 business days (Monday–Friday), excluding weekends and federal holidays. Our daily order cut-off time is 2:00 PM CST — orders placed after the cut-off are handled on the next business day. You will receive a shipping confirmation email with a tracking number when your parcel leaves our facility.

Transit Time

Standard delivery takes 3–5 business days in transit after handling, via UPS, FedEx or USPS depending on the size of your order. Tracking is updated by the carrier door to door.

Shipping Rates

• Orders under $150: flat rate of $9.95 for standard shipping.
• Orders of $150 or more: free standard shipping across the contiguous USA.
• Free and flat-rate shipping apply automatically at checkout — no code needed.

Bulky Furniture Deliveries

Larger items such as the Montessori House Floor Bed ship in flat-packed, reinforced cartons via standard parcel carriers, delivered to the door or curbside of the delivery address. A signature may be required for high-value parcels. Please ensure someone is available to receive the delivery and inspect the cartons on arrival.

Tracking Your Order

Once your order ships, the tracking number is emailed to the address used at checkout. You can find tracking instructions on our Track Your Order page, or follow the order-status link in your Shopify confirmation email.

Lost or Damaged Packages

Please inspect your delivery on arrival. If a carton is visibly damaged or a product arrives defective, contact us within 48 hours at Contact@getarteva.com or +44 741 860 2439 with your order number and photos of the damage. We will file the carrier claim on your behalf and arrange a replacement part or product at no cost to you. Packages missing after the carrier's delivery scan are investigated with the carrier — contact us and we will resolve it with you.

Customer Service

Questions about shipping? Email Contact@getarteva.com or call +44 741 860 2439. Our team is available monday – friday: 9:00 am – 5:00 pm cst, and we respond within 24 business hours.