Refund & Return Policy

We want every Getarteva piece to work beautifully in your home. If something is not right, this policy explains exactly how returns and refunds work. All refunds are issued in USD to the original payment method.

Return Window

Returns are accepted within 30 days, starting from the delivery date shown by the carrier's tracking. Items must be postmarked for return within this window.

Condition Requirements

• The item must be new and unused.
• It must be in its original packaging with all hardware, tools and manuals included.
• Items that have been assembled, used, modified or damaged after delivery cannot be accepted unless they are defective or were damaged in transit.

Hygiene and Safety Exceptions

For safety and hygiene reasons, mattresses and textile products that have been removed from their protective packaging cannot be returned. This does not affect your rights if the item arrives defective or damaged.

How to Return an Item (RMA Process)

• Step 1: Email Contact@getarteva.com with your order number, the item(s) you wish to return, and the reason.
• Step 2: Our team issues a Return Merchandise Authorization (RMA) number and return shipping instructions within 2 business days.
• Step 3: Repack the item securely in its original packaging, include the RMA number, and ship it to the return address provided within 14 days of receiving the RMA.
• Step 4: We inspect the returned item and process your refund.

Return Shipping Costs

• Change-of-mind returns: the customer is responsible for return shipping cost.
• Defective, transit-damaged or incorrect items: we cover return shipping in full and provide a prepaid label or carrier pickup.
• Original shipping fees are non-refundable.

Inspection and Refund Processing

Returned items are inspected within 2–4 business days of arrival at our facility. Once inspection is complete, your refund is issued to the original payment method within 3–5 business days. Your bank or card issuer may take an additional few days to post the refund to your statement.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery at Contact@getarteva.com or +44 741 860 2439 with your order number and photos. We will repair or replace the item at no cost, or refund it in full — your choice.

Questions

Customer service is available monday – friday: 9:00 am – 5:00 pm cst. We respond within 24 business hours.