Privacy Policy

Getarteva ("we", "our", "us") operates this website and respects your privacy. This policy explains what personal information we collect, how we use it, and the rights you have, including rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Who We Are

Getarteva, 11 PARK ROAD, ST OSYTH, CLACTON-ON-SEA, CO16 8PW. Contact us at Contact@getarteva.com or +44 741 860 2439 with any privacy question or request.

Information We Collect

• Order information: name, email address, phone number, shipping address, order contents and order history. Payment card details are collected and processed by our payment provider, Shopify and enabled payment providers — card numbers are never stored on our servers.
• Communications: the name, email and message content you provide through our contact form or customer service channels.
• Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies. See our Cookie Policy.

How We Use Information

• Processing and fulfilling orders, including shipping, returns and refunds.
• Providing customer service and responding to inquiries.
• Preventing fraud, securing the website and complying with legal obligations.
• Improving our website, product range and services.

We do not sell or share personal information for cross-context behavioral advertising.

Third-Party Processors

• Shopify and enabled payment providers — payment processing and fraud prevention.
• UPS, FedEx and USPS — shipment delivery and tracking.
• Analytics providers — aggregated, non-identifying website usage statistics.
• Hosting and email service providers — website operation and transactional communications.

These providers process personal information only on our instructions and only as needed to perform their services.

Your CCPA/CPRA Rights (California Residents)

• Right to know: the categories and specific pieces of personal information we have collected about you.
• Right to delete: request deletion of personal information we hold, subject to legal exceptions.
• Right to correct: request correction of inaccurate personal information.
• Right to opt out of sale or sharing: we do not sell personal information, and we do not share it for cross-context behavioral advertising.
• Right to non-discrimination: exercising these rights will never result in different pricing or service quality.

Residents of other states with comprehensive privacy laws (including Colorado, Connecticut, Virginia and Utah) may exercise similar rights by contacting us.

To submit a request, email Contact@getarteva.com. We verify requests before acting on them and respond within the timeframe required by applicable law (typically 45 days).

Children's Privacy (COPPA)

Our products are sold to adults — parents, guardians and educators. This website is not directed at children, and we do not knowingly collect personal information from children under 13 years of age, in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information, contact us and we will delete it promptly.

Data Retention and Security

We retain order and communication records only as long as needed for the purposes described above, including tax, accounting and legal requirements. The website is encrypted in transit, and payment data is secured by Shopify and enabled payment providers under PCI-DSS standards.

Changes to This Policy

We may update this policy as our practices evolve. The current version is always published on this page.