Contact Information

This page lists the complete customer service identity of Getarteva, for correspondence, order support, returns and formal notices.

Business Identity

• Business name: Getarteva
• Physical business address: 11 PARK ROAD, ST OSYTH, CLACTON-ON-SEA, CO16 8PW
• Customer service email: Contact@getarteva.com
• Customer service phone: +44 741 860 2439
• Hours of operation: Monday – Friday: 9:00 AM – 5:00 PM CST
• Response time: Responses within 24 business hours

What Each Channel Is For

• Email is best for order changes, return requests (RMA), shipping questions and general inquiries. Include your order number when writing about an order.
• Phone is available during business hours for urgent matters, such as reporting a damaged delivery within the 48-hour window.
• Contact form on our Contact Us page routes your message to the same customer service team.

Written Correspondence

Formal notices, including legal correspondence, may be sent in writing to Getarteva, 11 PARK ROAD, ST OSYTH, CLACTON-ON-SEA, CO16 8PW. We respond to written notices during our published business hours.

Orders and Returns

For the fastest help with an existing order, have your order number and the email used at checkout ready. Return requests are described step by step in our Refund & Return Policy.