POLICIES & LEGAL INFORMATION

Last updated: 23/12/2025

This website https://getarteva.com is operated under the brand name Arteva. By accessing or purchasing from this website, you agree to the terms and policies stated below.

BUSINESS INFORMATION

  • Brand Name: Arteva
  • Website: https://getarteva.com
  • Country of Operation: India
  • Sales Territory: India only
  • Business Location: Ahmedabad, Gujarat, India
  • GST Registration: Not registered under GST currently
  • Nature of Business: Online sale of paintable ceramic and DIY art products

PRODUCTS & USAGE

Arteva sells paintable ceramic products and DIY art kits.

  • Product images are for representation purposes only.
  • Minor variations in color, texture, or finish may occur.
  • Products are intended for creative and decorative use only.
  • Adult supervision is recommended for children.

PRICING & PAYMENTS

  • All prices are listed in Indian Rupees (INR).
  • Payments are processed through secure third-party payment gateways.
  • Arteva does not store customer payment details.
  • GST is not charged as we are not registered under GST.

ORDER PROCESSING

  • Orders are typically processed within 1–3 business days.
  • Order processing timelines may vary depending on product availability and operational conditions.
  • Arteva reserves the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity. In such cases, a full refund will be initiated.

SHIPPING POLICY

  • We currently ship within India only.
  • Shipping timelines depend on the customer's location and courier partner.
  • Arteva is not responsible for delays caused by logistics partners, weather conditions, or other circumstances beyond our control.

RETURN & REFUND POLICY

  • Returns are accepted only in case of damaged, defective, or incorrect products at the time of delivery.
  • Customers must notify us immediately at the time of delivery or within 24 hours of receipt with supporting images or video.
  • Returns are subject to verification.
  • Approved refunds will be processed to the original payment method within 5–7 business days after approval.
  • Products damaged due to misuse, handling after delivery, or normal wear and tear are not eligible for return or refund.

PRIVACY POLICY

  • We collect only the information necessary to process orders and deliveries.
  • Personal information is not sold or shared with third parties except payment gateways and logistics partners.
  • Reasonable security practices are followed to protect customer data.

TERMS OF USE

By using this website, users agree:

  • Not to misuse the website or its content
  • Not to engage in unlawful or fraudulent activities
  • To provide accurate information during checkout

Arteva reserves the right to update product listings, pricing, and policies without prior notice.

LIMITATION OF LIABILITY

To the maximum extent permitted under Indian law:

  • Arteva shall not be liable for indirect or consequential damages.
  • Total liability, if any, shall not exceed the value of the order placed.

GOVERNING LAW & JURISDICTION

These policies are governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in Ahmedabad, Gujarat, India.

CONTACT INFORMATION

For support or inquiries:

POLICY UPDATES

Arteva reserves the right to modify or update these policies at any time. Continued use of the website constitutes acceptance of any changes.